Educator / Trainer / Author / Consultant Michael Brandwein Speaking
Michael will demonstrate practical and powerful techniques for ourselves and to lead and train others for maximum service performance for all camps of all types and sizes, to delight those we serve and reach prospective customers as well. Motivate and teach others the most important things to do to provide great service to others and within our own team. You'll learn and practice: The single core secret to impressing those we serve and how to apply this every day; exactly what to say and do to build positive and lasting service relationships; superb service communication; dealing calmly and professionally with conflict, upset people, and problems; how to use creative, unique, and fast training activities to get team members committed to outstanding service. These methods and skills work not only for our connections with customers but for our "internal service" -the internal collaboration we build as camp team members.
